Build Reviews

The return policy of Build.com specifies that returns must be initiated within 180 days from the date of purchase. The items you want to return must be in a resalable condition, with all their pieces intact, unworn with no scratches or defects, and in their original packaging and manufacturer’s box with no writing or labels. It's important to note that Build.com is not liable for any labor charges incurred as a result of installing incorrect or flawed parts. In addition, they’re not responsible for lost shipments. Please note that some items, such as paint, may not be returnable.

The delivery time for orders from Build.com depends on the shipping method you choose. Standard Ground Shipping typically takes 1-5 business days. If you choose Second Day Air, it will take 2 business days after shipment. For Next Day Air, it will take 1 business day after shipment. Please note that all shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time, and dependent upon warehouse turnaround. If the item is large, heavy, or oversized, it may be shipped via Freight (LTL) Delivery, and the shipping times for this method can vary. For all shipping methods, you should receive shipping confirmation and tracking numbers within 1-2 days.

Build.com is a home improvement website that offers a wide range of products and services. They have a vast catalog that includes items for the bathroom, kitchen, lighting, fans, hardware, and appliances. Some of the popular products include faucets, sinks, lighting fixtures, door hardware, venting products, and much more. They also offer free shipping on certain orders.

In addition to products, Build.com provides a learning center with resources to help customers choose the right products for their needs. This includes guides on how to choose a kitchen faucet, kitchen sink, refrigerator, cabinet hardware, entry hardware, interior door hardware, pendant lights, bathroom faucet, bathroom sink, and toilet. They also provide advice on building a custom home bar and choosing between a freestanding vs. built-in bathtub.

Build.com also offers special pricing for contractors and homeowners tackling multiroom projects. They are known for their knowledgeable customer service available seven days a week..

To track your order on Build.com, you can follow these steps:

1. Go to the Build.com website.
2. Look for the Order Tracking section.
3. Enter your Order or PO Number and your Billing Postal Code.
4. Click on Find My Order.

Here are the various types of status your order may go through while it's being processed:

• Order Pending Processing: Order is recorded and payment is verified. Order is not yet processed for shipment. Orders can usually be changed or cancelled.
• Processing at Warehouse: Order is processed and at one or more warehouses for shipment. Any change or cancellation must be requested. If change or cancellation is requested, confirmation from shipping warehouse(s) will enact change or cancellation.
• Shipped: Order is confirmed as having left the warehouse(s). Tracking numbers and shipping company are provided. You receive shipping confirmation and tracking numbers within 1-2 days.
• Multiple Shipments: Order is broken into separate shipments. You receive status for each shipment (including those shipped and backordered).
• Backordered: We weren't able to obtain all or a portion of your order. Order is confirmed as placed with manufacturer or in queue at warehouse. Items are considered purchased and a request for cancellation can be made if the items haven't yet shipped.

Please note that the actual process may vary slightly depending on the specific circumstances of your order. If you have any issues, it's best to contact Build.com's customer service directly.

Build.com has a return policy that allows returns to be initiated within 180 days from the date of purchase. The items you want to return must be in a resalable condition, with all their pieces intact, unworn—no scratches or defects, and in their original packaging and manufacturer’s box with no writing or labels. However, some sources suggest that Build.com accepts returns up to 90 days after the order is placed, and returns have no minimum amount and are not subject to restocking fees.

As for the shipping policy, Build.com offers FREE Ground Shipping on orders over $49 and FREE Freight Shipping on orders over $1499. Shipping costs on orders that do not qualify for free shipping can be viewed in your shopping cart after entering the ship-to zip code. They partner with proven carriers that offer insurance and tracking, including UPS, FedEx, and USPS. All shipment times are shown in business days (Monday through Friday, excluding weekends and holidays). Shipping times are subject to each carrier's daily cut-off time, and dependent upon warehouse turnaround. They also offer several shipping options, including Standard Ground Shipping, Second Day Air, and Next Day Air. Freight (LTL) Delivery is reserved for large, heavy, or oversized items, as well as large-quantity shipments. Products are loaded onto a semi-truck and delivered curbside; you will be responsible for moving the item from the curb to the desired location. Shipping times will vary based on destination, extreme weather, and other variables. They utilize a variety of LTL carrier options, and as a result, not all deliveries are the same. To accommodate this, and prepare you for delivery acceptance, you will receive a tracking email with links to instructions for each delivery..

The phone number of Build.com is (800) 375-3403. You can reach out to them for any queries or support..